Reference

How 22ok Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process deposits via JazzCash, Easypaisa or Raast, and keep your account secure.

Data kept minimalJazzCash, Easypaisa, Raast wallet contextAccount security focusYour access rights explainedPakistan-applicable policy
22ok How 22ok Handles Your Personal Information
DATA HANDLING PRACTICES

Security, Cookies, Retention and Your Account Rights

We apply SSL encryption to all data in transit between your device and our servers. Your JazzCash, Easypaisa or Raast wallet number is never exposed in full in any log or support record — only a masked reference is held. Account access uses OTP verification so a login attempt from an unrecognised device triggers a one-time code to your registered number before any session is opened.

SSL Encryption in Transit

Every connection between your phone and our platform is encrypted. Payment details, account credentials and session tokens are never sent in plain text.

Cookie Use and Session Continuity

We use cookies to keep your session alive across devices. You can clear cookies at any time; you will simply need to log in again with your OTP on the next visit.

Data Retention Periods

Account data is kept while your account is active and for a period after closure as required by applicable rules. Data no longer needed is deleted on a scheduled basis.

Your Right to Access and Correct

You can request a summary of the data we hold on your account at any time. If anything is wrong — name, contact number, wallet reference — contact support to have it corrected.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our support team is the right starting point. Use the channel that works for you — live chat inside your account, email, or our help form. We aim to acknowledge data requests promptly and respond in full within a reasonable period.

Live Chat Open your account dashboard and tap the chat icon. This is the quickest way to reach us for urgent data or account queries.
Email Support Send your data request or privacy concern to our support address. Include your registered mobile number so we can locate your account quickly.
Help Form Use the contact form in the Help section of your account. Select Privacy or Data Request from the subject dropdown to route your message correctly.

Common Questions About Your Privacy on 22ok

These are the questions we get asked most often about data, cookies and account privacy. If yours is not here, use the live chat or help form to ask us directly.

We collect your name, registered mobile number, and the wallet reference for whichever payment method you use — JazzCash, Easypaisa or Raast. Device and session data is also logged for security purposes.

No. Your wallet number is used only to match deposits and withdrawals to your account. It is masked in our records and is not passed to any third-party marketing or data broker.

Contact our support team via live chat or email, include your registered mobile number, and ask for a data access request. We will respond within a reasonable period with a summary of what we hold.

You can request deletion of personal data that is not required for compliance or financial record-keeping. Some transaction data must be retained under applicable rules; we will tell you what can and cannot be removed.

Yes, we use cookies for session continuity — so your account state carries across your phone and browser. You can clear cookies in your browser settings; you will need to log in again with OTP on the next session.

This policy applies to data collected during any permitted interaction with our platform. Access and eligibility depend on local law; this policy covers your data rights in regions where access is lawfully available.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.